Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  We pay for return shipping.

To start a return, you can contact us at sales@qor360.com. 

We’ll send you a return shipping label, as well as instructions on how to disassemble and send back your chair. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@qor360.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on refurbished models or final sale items.  International orders from the US site cannot be returned once ordered and are final sale.

 

Exchanges
The fastest way to ensure you get what you want is to send us an email at sales@qor360.com.  We will be happy to assist you if you wish to interchange items, and we will figure out the best and most efficient way to do so.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was processed. You’ll be automatically refunded on your original payment method within 10 business days.  If parts are damaged on arrival, you may receive a partial refund instead of the full refund.  Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@qor360.com.